A litigant in person (LiP) is an individual who represents themselves in legal proceedings without the assistance of a solicitor or barrister. This is most common in civil matters such as small claims (where the redress sought it below £10,000).

Yes, you can seek legal assistance from a barrister or solicitor at any point after starting your claim as a litigant in person (LiP).

The Co-Managed Claim service provides step-by-step guidance, tools, and active assistance throughout your claim. This includes procedural support, submitting claims, negotiating with gambling operators, and guidance for court proceedings if required.

The Co-Managed Claim service includes:

• Step-by-step guidance from start to finish.
• All tools and templates required to effectively represent your claim.
• Support with negotiations and submitting necessary documents.
• Assistance in applying for help with court fees (if applicable).
• Finding a barrister to represent you free of charge, if required.

Based on our experience, most claims are settled within three to nine months of starting the claims process.

If your claim is rejected, we will guide you on the next steps, which may include escalating the case to court. We will provide advice, tips, and assistance to ensure you are prepared for further action.

We will request that your settlements are paid to our segregated account and aim to disburse the funds to you within 30 days.

If your claim fails in court, you are generally protected from paying the other side's legal costs under the cost protections of the small claims track, typically limited to disbursements (if awarded at all). Additionally, qualified one-way costs shifting (QOCS) protections may apply in certain circumstances, further reducing the risk of adverse costs. As long as you act in good faith and comply with the court's rules and instructions, the likelihood of incurring additional costs is minimal. More information on costs can be found under Rule 27.14, Practice Direction 27A - Small Claims Track, and the charity run website, Advice Now (legal costs and who pays them). Group claims costs are covered by After The Event (ATE) insurance.

success fee, typically 28%, applies to any compensation awarded. This fee is payable only upon a successful outcome. The success fee may vary slightly and is determined by the FCA.

Yes, there is a £49 non-refundable application fee to access the Co-Managed Claim service. This fee covers one claim against one gambling operator. The fee is used for preventing SPAM, confirming identity information (name/address) and administrative costs for setting up your claim.

Yes, but each claim requires a separate application and fee. For example, if you want to make claims against two different gambling operators, you will need to purchase two Co-Managed Claim packages.

No, you do not need prior legal experience. Our service provides comprehensive guidance and all the necessary materials to help you manage your claim effectively as a litigant in person.

There is minimal risk. For Co-Managed Claims, as long as you act in good faith and comply with the court’s rules, additional costs are unlikely. Court fees may apply, but we assist you in applying for help with these fees where eligible.