Operator and contract party
GamClaim.org is operated by Association GAMSOL, Zürich, Switzerland. Legal and service notices should be submitted through the contact page so they can be logged, routed and answered from the admin panel. The full postal contact details should be kept current in the legal notice before the site is launched publicly.
A contract for a paid service is formed only when the user completes Stripe checkout and the order is electronically confirmed. The checkout flow identifies the service, price, currency, order steps, correction opportunities and payment obligation before payment is submitted.
Nature of the services
GamClaim.org provides information products, report preparation support, reminder services and practical account tools. It does not provide legal advice, claims management, litigation representation, regulated financial advice, debt advice, medical advice, therapy, crisis intervention or gambling treatment.
Users remain responsible for decisions made using the site, including whether to complain, escalate, negotiate, pause, seek professional advice, contact a regulator, contact a bank or obtain specialist gambling-harm support.
Free guide and articles
Free resources are general educational materials. They are not tailored to a specific operator, user, dispute, jurisdiction, evidence set or financial position.
Free resources may be updated, withdrawn or replaced at any time. A user should not rely on an older copy if a newer version is available in their account.
Personalised reports
A personalised report is prepared from information supplied or uploaded by the user, including SAR/export data, operator terms, statements, correspondence, screenshots, complaint history and later updates. Incomplete, inaccurate or misleading user data may produce an incomplete or inaccurate report.
AI may be used to extract, organise or draft internal analysis from uploaded files, but the phase-one service remains a manually reviewed report workflow. No report guarantees recovery, settlement, complaint success, chargeback success or a particular operator response.
The user grants Association GAMSOL permission to process uploaded report data for the purchased report, account history, fraud prevention, internal quality control and operator-intelligence analysis as described in the privacy policy.
Personalised report consultations
Consultations are paid explanation sessions for users who want help understanding part of a personalised report. The user purchases 15-minute blocks first, then supplies the section to discuss and preferred working-day time slots.
Consultations are not legal advice, representation, negotiation, therapy, emergency support or a substitute for a qualified professional. If the user needs legal, debt, medical, therapeutic or emergency support, they must contact an appropriate professional or authority.
StayClear reminder subscriptions
StayClear is a reminder subscription designed to send user-configured prompts around risk windows. Base provides email reminders. Premium adds SMS for urgent windows where SMS delivery is enabled and the mobile number has been verified.
StayClear is not treatment, therapy, medical care, financial advice, debt advice, crisis support, account blocking software or an emergency service. It is a reminder tool only. Users at immediate risk should seek appropriate specialist or emergency support in their jurisdiction.
A StayClear subscription can be cancelled from the user account or through support. Cancellation stops future renewal attempts and future reminders for that subscription, subject to payment provider processing time and any messages already dispatched.
Payments, prices and currencies
Prices are displayed on the relevant service page and confirmed by Stripe before payment. Multi-currency prices may differ by currency and are not exchange-rate promises.
Stripe processes payment details. GamClaim.org does not store full card numbers. Recurring subscriptions renew according to the terms shown at checkout unless cancelled.
Refunds and cancellation rights
Digital services and personalised work may begin soon after checkout. Refunds are considered according to the service status, the work already performed, payment-provider rules and any mandatory consumer rights that apply.
If a duplicate payment, technical error or clear service failure occurs, the user should contact support promptly through the logged-in contact form. Chargebacks or payment disputes should not be used to bypass support where support can reasonably resolve the issue.
User responsibilities
Users must provide accurate account information, must not impersonate another person, must not upload unlawful, malicious, defamatory, infringing or irrelevant material, and must not misuse another person's email address or mobile number.
Users must keep secure login links private. If a user believes their account, email address or phone number has been compromised, they should contact support promptly.
Intellectual property and site content
GamClaim.org content, report structures, prompts, workflows, templates, product names, service copy, visual design and internal operator-intelligence methods are owned by or licensed to Association GAMSOL. Users receive a personal, non-transferable right to use purchased outputs for their own matter.
Users must not scrape, resell, republish, reverse engineer or use the service to build a competing product or to expose internal methods, prompts, operator intelligence or confidential workflows.
Limitation of liability
To the maximum extent permitted by applicable law, Association GAMSOL, GamClaim.org, contributors, officers, administrators and service providers are not liable for indirect loss, loss of profit, loss of chance, failed complaints, missed deadlines, rejected chargebacks, regulatory consequences, gambling losses, account restrictions or decisions made by users or third parties.
Nothing in these terms excludes liability that cannot legally be excluded, including liability for intentional misconduct or any mandatory rights that apply to a consumer.
Suspension and refusal of service
GamClaim.org may suspend accounts, decline uploads, refuse support, withhold outputs or terminate access where there is suspected misuse, fraud, security risk, abuse, unlawful content, non-payment, attempted circumvention or risk to another person's privacy.
Governing law and jurisdiction
Unless mandatory law gives a consumer another non-excludable right, these terms, contracts and non-contractual obligations are governed by Swiss substantive law, excluding conflict-of-law rules.
The ordinary place of jurisdiction is Zürich, Switzerland. Mandatory consumer forums or mandatory statutory rights remain unaffected where they cannot legally be excluded.
