1. Contracting party and trader information
GamClaim.org is operated by Association GAMSOL, a Swiss association. Any contract formed through the website is with Association GAMSOL only, unless a separate written agreement expressly states otherwise.
GamClaim.org, GamClaim, we, us and our refer to Association GAMSOL trading through the GamClaim.org website. The postal address is Postfach 8008 Zurich, Switzerland. The designated electronic contact route is the Contact us page. Telephone support is not provided unless expressly offered for a specific service.
No officer, member, administrator, contributor, volunteer, employee, contractor, adviser, affiliate, partner, service provider or other individual associated with us contracts personally with you or assumes personal liability for the website or services, except where mandatory law provides otherwise.
We will make these terms available before checkout and will send or make available a copy of the terms accepted at purchase in a durable form, such as email, PDF, account download or another format that allows you to store and reproduce them.
2. Definitions
- Account means any login, user area, magic-link access, dashboard or other controlled access area provided through the website.
- AI Tools means artificial-intelligence, machine-learning, extraction, classification, summarisation, drafting, analytics or automation tools used to support the services.
- Business Customer means a user who purchases or uses the services wholly or mainly for trade, business, craft or professional purposes.
- Consumer means an individual who purchases or uses the services for purposes wholly or mainly outside that individual's trade, business, craft or profession.
- Digital Content means data produced and supplied in digital form, including reports, downloads, templates, files, account outputs and digital resources.
- Outputs means reports, summaries, extraction results, document lists, comments, templates, support replies, consultation notes and other materials supplied through or generated by the services.
- Paid Service means any service purchased for a fee.
- Personalised Report means a paid report prepared by reference to User Material and any other information made available to us for the relevant order.
- Services means the website, free resources, account tools, paid Personalised Reports, report consultations, support replies, operational workflows, checkout, electronic delivery and related digital services.
- User Material means any file, data, screenshot, bank record, gambling record, self-exclusion record, SAR/export data, operator correspondence, complaint document, statement, message, evidence, account information or other material supplied by or for you.
- Vulnerable User means a user who may need additional care because of gambling harm, addiction, financial distress, mental-health difficulty, disability, coercion, bereavement, language difficulty, low digital confidence or any other circumstance affecting ability to make informed decisions.
3. Scope and nature of the services
GamClaim.org provides practical information, document organisation, structured factual summaries, report-preparation support, possible dispute-route information, account tools and paid explanation sessions relating to gambling-related issues.
Unless we expressly agree otherwise in a separate written agreement and are lawfully permitted to do so, the services are not legal advice, claims-management services, litigation representation, financial advice, debt advice, credit broking, chargeback or Section 75 representation, medical advice, therapy, crisis support, gambling treatment, tax advice, emergency assistance or a substitute for advice from a qualified professional.
Outputs are decision-support materials. They may organise information and identify possible areas for further consideration, but they are not instructions or recommendations to sue, complain, settle, escalate, stop a complaint, continue a complaint, contact a regulator, contact a bank, accept an offer, reject an offer, continue gambling, stop gambling or take any other step.
Use of the services does not create a lawyer-client, adviser-client, fiduciary, agency, representative, partnership, employment, trust, claims-management, therapeutic or privileged relationship.
You remain responsible for your own decisions, limitation periods, complaint deadlines, chargeback deadlines, ADR deadlines, court deadlines, evidence, submissions, communications and professional advice. If a deadline may be important, you should obtain qualified professional advice promptly.
We do not guarantee any refund, recovery, settlement, complaint success, chargeback success, Section 75 success, regulatory action, account reopening, operator response, apology, compensation or other result.
We will provide Paid Services with reasonable care and skill. This does not mean that every fact, issue, document, deadline, legal route, evidential weakness or strategic risk will be identified.
We are not an emergency service. If you are in immediate danger, at risk of self-harm, or experiencing a medical or mental-health emergency, you should contact emergency services or an appropriate crisis-support organisation in your country.
4. Regulatory perimeter and claims-management controls
We do not provide regulated claims-management activity in Great Britain unless we have the required authorisation, exemption or lawful basis and we expressly state this in writing.
As part of the standard services, we do not act for you in correspondence with gambling operators, banks, ADR bodies, regulators, courts or tribunals; submit complaints, claims, chargebacks or regulatory reports on your behalf; negotiate settlements for you; receive, hold or distribute settlement money for you; charge a fee contingent on recovery; advise that a regulated claim should or should not be made; or hold ourselves out as your solicitor, barrister, claims manager, financial adviser or other regulated professional.
A Personalised Report may identify possible complaint, evidence, regulatory or dispute routes for your consideration. That information is not advice that a claim is valid, that you should make a claim, that a route will succeed, or that any step is suitable for your personal circumstances.
If a requested service appears to require regulated claims-management activity, reserved legal activity, financial advice, debt advice, medical advice, therapy, crisis intervention or another regulated service, we may refuse, pause, limit or terminate the service and may signpost you to a suitable professional or support organisation.
Association GAMSOL is not authorised or regulated by the Financial Conduct Authority, the Solicitors Regulation Authority, the Bar Standards Board or any UK claims-management regulator. We do not provide regulated services unless a separate written statement says otherwise and the relevant legal basis exists.
5. Eligibility, vulnerability and responsible use
The services are intended for users aged 18 or over who have legal capacity to enter into contracts.
You must provide accurate, complete and lawful information and must promptly correct anything you discover to be incomplete or inaccurate.
You must use an email address that belongs to you or that you are authorised to use. You must maintain access to that email address because order confirmations, login links, service updates and outputs may be delivered electronically.
You must keep login links, passwords and account access details confidential. You must notify us promptly if you suspect unauthorised access.
We recognise that users seeking gambling-related support may be vulnerable. You may tell us if you need reasonable adjustments, a slower process, support-person involvement, accessible formats, communication limits, or a pause in the service.
You may involve a solicitor, adviser, family member, support worker or other trusted person, provided you authorise that person and accept responsibility for their access to your information.
Where we reasonably believe that continuing a service may cause serious harm, exploit vulnerability, involve coercion, create safety risk or prevent informed decision-making, we may pause the service, request confirmation, suggest independent support, offer reasonable adjustments, or cancel and refund any unperformed element.
We may refuse, suspend or terminate access where there is threatening behaviour, harassment, fraud, impersonation, forged evidence, unlawful content, malware, attempted circumvention, security risk, payment abuse, misuse of personal data or material operational harm.
6. Account access and electronic delivery
You agree that we may communicate with you electronically by email, account message, download link or other electronic means.
Login links are personal to you and may expire for security reasons. You must not forward them to anyone who is not authorised to access your account.
Order confirmations, login links, service messages and outputs may be delivered electronically. You are responsible for checking spam or junk folders and ensuring that your email account can receive messages from us.
If you do not receive an expected email or cannot access an output, you should contact us promptly. If the failure is caused by our systems, we will take reasonable steps to redeliver the item, restore access, provide an alternative delivery method, or refund the affected unperformed service where appropriate.
Where access is suspended, we will, where lawful and technically feasible, allow you to obtain copies of paid outputs, invoices and cancellation records unless doing so would create a security, fraud, legal or data-protection risk.
7. Checkout, contract formation and order confirmation
Before payment, the website or checkout will identify the selected service, main characteristics, price, currency, taxes or charges where applicable, payment obligation, available correction steps, delivery method and any applicable cancellation information.
A paid order is placed only when you complete checkout and activate the payment button clearly indicating an obligation to pay.
A paid contract is formed when you select the service, accept these terms and the applicable checkout documents, payment is authorised or received through the payment provider, and we electronically confirm the order.
The documents incorporated into the contract are these terms, the service description shown at checkout, the price and currency shown at checkout, any cancellation notice presented at checkout, any early-performance or digital-content consent you give, the privacy policy, and any additional written terms expressly identified as applying to the order.
You will have an opportunity to check and correct the selected service, price, currency and payment details before placing an order. We will confirm the order electronically without undue delay after purchase.
Payments are processed by Stripe or another payment provider identified at checkout. We do not store full card numbers.
8. Service descriptions and delivery standards
Each Paid Service will be described on the relevant service page or checkout page. That description forms part of the contract.
Unless the relevant service page says otherwise, a Personalised Report may include a structured summary of User Material, a chronology or issue map, identification of missing or unclear documents, possible complaint or dispute routes for further consideration, practical next-step information, template wording or prompts where included, and caveats and limitations based on the material supplied.
Unless expressly stated in the purchased service, a Personalised Report does not include legal advice, formal merits advice, limitation advice, drafting for court filing, representation, negotiation, regulatory complaint submission, chargeback submission, professional certification, or review by a solicitor or other regulated professional.
Where human review is included, the service page will say so. Human review means a person reviews the relevant output in accordance with the purchased service level. It does not guarantee identification of every issue, fact, inconsistency, document, deadline or route.
AI Tools may be used to extract, classify, organise, summarise, translate or draft parts of an output. AI-assisted work remains subject to the limitations in these terms and the privacy policy.
We will deliver Paid Services within the timeframe stated at checkout or in the order confirmation. If no specific timeframe is stated, we will deliver without undue delay and within a reasonable time after receiving the information reasonably needed from you.
Delivery time does not start, or may be paused, while we are waiting for information, files, clarification, payment confirmation, identity checks, security checks, vulnerability checks or other input reasonably required from you.
If you believe an output contains a material factual error caused by us, you should notify us within 14 days of delivery, identifying the error and the supporting material. We will assess the issue and, where appropriate, correct the output or explain why no correction is required.
Unless the service page says otherwise, a Paid Service includes correction of material errors caused by us, but does not include unlimited re-analysis, new factual material, new documents, changed instructions, legal advice, or a different service.
9. Consultations
A consultation is a paid explanation session focused on a Personalised Report or related material selected by you. It is not legal advice, representation, negotiation, therapy, crisis support or a substitute for professional assistance.
The consultation length, format, platform and any preparation requirements will be stated on the relevant service page, booking workflow or confirmation email.
You must provide the relevant report section, questions, context and workable time preferences requested during booking.
You may reschedule once without charge if you give at least 24 hours notice, unless the service page states a more favourable rule.
If you miss a consultation, attend late, cannot use the required technology, or fail to provide necessary preparation, we may treat the session as supplied, but we will consider any genuine emergency, accessibility issue or vulnerability-related reason.
If we cancel or materially delay a consultation for reasons within our control, we will offer a replacement session or refund the affected consultation fee.
Neither party may record a consultation unless both parties agree in advance, except where recording is required by law or permitted as a reasonable adjustment.
10. User Material
You are responsible for ensuring that User Material is accurate, lawful, relevant and supplied with any necessary rights or permissions.
You must upload only material reasonably necessary for the requested service. You should avoid uploading irrelevant third-party personal data, passwords, bank-card security codes, private keys, unrelated medical records, unrelated family material or unnecessary confidential information.
You must not submit malicious files, unlawful content, forged documents, defamatory material, infringing material, irrelevant third-party secrets or personal data that you are not entitled to provide.
Incomplete, inaccurate, late, misleading, corrupted, unreadable or irrelevant User Material may result in incomplete or inaccurate outputs or delay delivery.
We may refuse, quarantine, delete, redact, ignore or return User Material that appears unsafe, unlawful, irrelevant, excessive, malicious, technically unreadable or likely to create a disproportionate privacy or security risk.
11. Licence to use User Material and operational intelligence
You grant Association GAMSOL a worldwide, royalty-free, non-exclusive licence to receive, store, copy, process, analyse, summarise, transform, display internally and otherwise use User Material and account data as needed to provide services, operate accounts, maintain evidence and audit records, prevent abuse, improve service quality, develop internal operator intelligence, defend legal interests and comply with law.
This licence lasts for as long as reasonably needed for the purposes described in these terms and the privacy policy, subject to any mandatory deletion or restriction right that applies.
We may retain and use anonymised, aggregated, de-identified or otherwise non-identifying learnings from files, outcomes, settlement patterns, operator behaviour, user updates and service use for internal analysis, product development, service improvement, partner reporting, affiliate attribution, research, benchmarking and commercial purposes. Identifiable personal data remains subject to the privacy policy.
User Material remains yours or the relevant right-holder's property. These terms do not transfer ownership of your original documents to us.
12. Prices, payments and taxes
Prices are displayed on the relevant service page and confirmed before payment. Multi-currency prices may differ by currency and are not exchange-rate promises.
The total price shown at checkout is the price payable for the selected service, subject to any payment-provider fees, bank charges, currency-conversion charges or taxes that your bank, card issuer or payment provider may apply separately.
Stripe or another identified payment provider processes payment details. We do not store full card numbers.
If a price, discount, currency, description or checkout value is obviously wrong, we may correct the error. If the correction materially affects your paid order, we will give you a fair opportunity to cancel the affected order.
13. Cancellation, refunds and early supply
Where Swiss law applies, there is no general statutory cooling-off right for online purchases unless mandatory consumer law gives you a non-excludable right.
If you are a UK or EEA Consumer, you may have the right to cancel a distance contract within 14 days after the day the contract is entered into, subject to the rules for services, digital content and any early-performance request or digital-content consent you give.
If you expressly request that we begin a paid service during a cancellation period, you may have to pay a proportionate amount for work supplied before cancellation.
If you expressly consent to immediate supply of Digital Content during a cancellation period and acknowledge that you will lose the cancellation right once supply begins, you may lose the right to cancel once supply begins.
If a service has been fully performed during a cancellation period after your express request, you may lose the right to cancel where applicable law permits.
Refunds are assessed by reference to the service purchased, service status, work already performed, payment-provider rules, duplicate payment evidence, technical failure evidence and mandatory consumer rights that cannot be excluded.
If a duplicate payment, clear technical error or service failure occurs, you should contact us promptly through the designated contact route. We will assess the issue and, where appropriate, correct the problem, redeliver the service, offer a reasonable alternative, or refund the affected unperformed part.
14. Chargebacks and payment disputes
Chargebacks or payment disputes must not be used to obtain free work, bypass support, avoid reasonable evidence requests or reverse a payment for work already started or delivered.
If you raise a chargeback or payment dispute, we may suspend access while the dispute, suspected fraud or unpaid balance remains unresolved, but we will not remove any mandatory consumer right that applies.
We may provide evidence to Stripe, banks, card networks, payment providers or dispute handlers, including order records, checkout consents, service status, delivery records, account access records and communications relevant to the disputed transaction.
15. Intellectual property and prohibited use
GamClaim.org content, report structures, prompts, workflows, templates, designs, service copy, product names, data models, software, operational methods and internal operator-intelligence materials are owned by or licensed to Association GAMSOL. You receive only a personal, non-transferable right to use purchased outputs for your own matter.
You must not scrape, resell, republish, benchmark, reverse engineer, reconstruct, train models on, copy workflows from, expose confidential methods from or use GamClaim.org to build a competing product or service.
Automated access, abusive load, security testing without permission and attempts to bypass technical controls are prohibited.
You may use an output supplied to you for your own personal matter, including sharing it with your own solicitor, adviser, support worker, bank, gambling operator, ADR body, regulator or court where you choose to do so. You must not present outputs as legal advice from us or from a regulated professional.
16. Third-party systems and partners
We may use payment providers, hosting providers, email providers, AI providers, analytics providers, security providers, operational software providers, professional advisers, affiliates, research partners and harm-reduction or blocking providers where this supports the services, compliance, security, attribution, payment calculation, product improvement or legal protection.
Third-party services operate under their own terms, eligibility rules, pricing, outages, decisions and data practices. We are not responsible for third-party delays, refusals, policies, account closures, eligibility decisions, communications, data practices or service availability except where mandatory law provides otherwise.
References to third-party names, operators, regulators, ADR bodies, banks, blocking tools or support organisations are descriptive only and do not imply endorsement, partnership or approval unless expressly stated.
17. Privacy, data protection and security
Our privacy policy explains how we process personal data, including sensitive or high-risk information, AI-assisted processing, providers, retention and international transfers.
You should not upload unnecessary sensitive information. Where you choose to upload gambling, financial, health-adjacent, addiction, self-exclusion or complaint-related information, you should upload only what is reasonably necessary for the requested service.
We use technical and organisational measures intended to protect the website, accounts, uploads and administrative workflows. No internet service is risk-free, and you remain responsible for protecting your email account, devices and login links.
Privacy requests should be submitted through the designated contact route so they can be authenticated and logged.
18. Availability, maintenance and changes to services
We aim to keep the website and account tools available, but we do not guarantee uninterrupted access.
We may suspend access for maintenance, security, technical updates, legal compliance or operational reasons.
Free resources may be updated, replaced, suspended or removed at any time.
We will not materially reduce a Paid Service already purchased unless the change is required by law, security, data-protection requirement or payment-provider rule; the original service cannot reasonably be supplied; the change is minor and does not materially disadvantage you; or you agree to the change.
If we need to make a material adverse change to a Paid Service before delivery, we will notify you and, where appropriate, offer a reasonable alternative, cancellation of the affected service, or a refund of the affected unperformed part.
19. Suspension and termination
We may suspend, restrict or terminate access where we reasonably believe that you are under 18 or lack capacity; the account is being misused; User Material is unlawful, fraudulent, malicious or unsafe; payment is unpaid, reversed or fraudulent; there is abusive, threatening or harassing behaviour; there is a security, privacy or data-protection risk; continuing the service may cause serious harm or exploit vulnerability; you breach these terms materially; or we are required to do so by law, payment-provider rule or court or regulatory direction.
Where reasonably practicable and lawful, we will give notice of suspension or termination and provide a brief reason.
Where appropriate, we will give you a reasonable opportunity to respond, correct the issue or retrieve paid outputs.
We may act without prior notice where required for security, fraud prevention, legal compliance, personal safety, data protection or protection of others.
If we terminate a Paid Service for reasons not caused by you, we will refund the affected unperformed part. If we terminate because of your material breach, fraud, unlawful conduct or misuse, no refund is due except where mandatory law requires otherwise.
Termination does not affect accrued rights, payment obligations, confidentiality obligations, intellectual-property rights, data-retention rights, limitation-of-liability provisions, governing-law provisions or any clause that is intended to survive.
20. Complaints
You may complain through the designated contact route or by post to the postal address shown in these terms. Please include your order number, the email address used for the order, the service concerned and a clear description of the issue.
We aim to acknowledge complaints within 5 business days and to provide a substantive response within 30 calendar days. If we need more time, we will explain why and give an updated timeframe.
If you are dissatisfied with the initial response, you may ask for the complaint to be reviewed by a person not directly responsible for the original response where practicable.
Privacy complaints and data-rights requests will be handled under the privacy policy and applicable data-protection law.
If a complaint falls within a regulated activity or professional regime, we will handle it in accordance with the applicable regime or explain why that regime does not apply.
21. Alternative dispute resolution
If you are a Consumer and we cannot resolve a complaint directly, we will provide information about an appropriate alternative dispute resolution body where required by applicable law.
We are not obliged to use ADR and do not commit to using ADR, but we will consider ADR requests in good faith unless a mandatory scheme applies.
ADR does not prevent either party from using the courts where court action is available.
22. Liability
Nothing in these terms excludes or restricts your statutory rights as a Consumer.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; unlawful intent or gross negligence where exclusion is void under Swiss law; breach of statutory rights that cannot be excluded; data-protection liability that cannot be excluded; or any other liability that cannot lawfully be excluded or limited.
We are responsible for providing Paid Services with reasonable care and skill.
If you are a Consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill, subject to the exclusions and limits permitted by applicable law.
We are not responsible for loss caused by inaccurate, incomplete, misleading, late, corrupted or unlawful User Material; your failure to act on warnings, obtain professional advice or meet external deadlines; decisions made by you, gambling operators, banks, regulators, ADR bodies, courts, payment providers or other third parties; third-party systems outside our reasonable control; loss of email access, spam filtering, unauthorised sharing of login links or device compromise; events outside our reasonable control; use of free resources contrary to these terms; or business losses where you use the services as a Consumer.
The services are intended mainly for personal use. We are not responsible to Consumers for business interruption, loss of profit, loss of business opportunity, loss of goodwill, loss of anticipated savings or business-related losses.
If you are a Business Customer, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, misrepresentation, restitution or otherwise, is limited to the fees paid by you for the specific Paid Service giving rise to the claim during the 12 months before the event complained of, except for liability that cannot lawfully be limited.
Free resources are provided for general information only. We do not accept responsibility for reliance on free resources except where liability cannot lawfully be excluded.
AI Tools may produce incomplete, inaccurate or misleading drafts, summaries or classifications. We use reasonable care in supplying Paid Services, but you should not rely on AI-assisted outputs as legal advice, professional advice or a substitute for checking important facts and deadlines.
You must take reasonable steps to reduce avoidable loss, including telling us promptly about material errors, access failures or delivery problems.
23. Indemnity for serious misuse
If you are a Business Customer, or if you misuse the services fraudulently, unlawfully or maliciously, you agree to indemnify Association GAMSOL against reasonable losses, costs, claims and expenses arising from that misuse.
This indemnity does not apply to Consumers except to the extent permitted by applicable consumer law and only where the relevant loss arises from fraud, deliberate unlawful conduct or malicious misuse.
24. Notices
General notices, cancellation notices, complaints and privacy requests may be sent through the designated contact route or by post to Postfach 8008 Zurich, Switzerland. Any clear statement of cancellation is sufficient where a cancellation right applies.
We may send notices to the email address associated with your account or order, or through your account.
Nothing in these terms prevents any method of service required or permitted by applicable procedural law.
25. Assignment and transfer
You may not assign or transfer your rights or obligations under these terms without our written consent, except where mandatory law permits otherwise.
We may assign or transfer our rights and obligations to another organisation in connection with reorganisation, merger, transfer of operations, hosting, payment, security, compliance or service continuity.
We will not assign or transfer a Consumer contract in a way that materially reduces your rights, remedies, confidentiality protections, data-protection safeguards or service quality without giving you a reasonable right to object or cancel the affected unperformed service, unless the transfer is required by law.
26. Changes to these terms
We may update these terms for future use of the website and future purchases.
The terms accepted at purchase apply to that Paid Service unless a change is required by law, necessary for security or data protection, beneficial or neutral to you, or agreed by you.
Where we make material changes affecting registered users, we will take reasonable steps to notify them.
Continued use of the website may indicate acceptance of updated terms for future use, but does not remove rights already accrued under a previous paid contract.
27. Governing law and jurisdiction
These terms, the website, contracts and non-contractual obligations are governed by Swiss substantive law, except where mandatory consumer law provides otherwise.
If you are a Consumer habitually resident outside Switzerland and mandatory consumer law in your country gives you rights that cannot be excluded by choosing Swiss law, those rights remain unaffected.
If you are a Consumer, you may have the right to bring proceedings in the courts of your country of residence or another mandatory consumer forum. Nothing in these terms removes that right.
If you are a Business Customer or not acting as a Consumer, the courts of Zurich, Switzerland have exclusive jurisdiction, subject to any mandatory law that applies.
Any exclusion of conflict-of-law rules applies only to the extent permitted by mandatory law.
28. Severability
If any clause is invalid, unlawful or unenforceable, the remaining clauses continue to apply.
Where a clause is unfair or non-binding against a Consumer, it will not be enforced against that Consumer. We will not rely on a replacement wording that would deprive a Consumer of mandatory statutory protection.
For Business Customers, an invalid clause may be replaced to the extent permitted by law by a valid clause that most closely reflects the commercial purpose of the original clause.
29. Entire agreement
These terms, the service page, checkout information, order confirmation, cancellation notice, privacy policy and any expressly incorporated written terms form the contract between you and us for the relevant service.
Nothing in these terms excludes liability for fraud, fraudulent misrepresentation or any non-excludable misstatement.
Any pre-contract information that must legally form part of a Consumer contract forms part of that contract.
30. Language
These terms are prepared in English.
If we provide a translation, it is for convenience only unless mandatory law requires otherwise. If there is inconsistency, the English version prevails to the extent permitted by law.
Schedule 1. Consumer cancellation instructions
If you are a UK or EEA Consumer, you may have the right to cancel your contract within 14 days after the day the contract is entered into.
To exercise a cancellation right, you must inform us of your decision to cancel by a clear statement through the designated contact route or by post to Postfach 8008 Zurich, Switzerland. You do not need to use any particular form of words.
If you cancel a service after expressly requesting that we begin work during the cancellation period, you may have to pay a proportionate amount for work supplied before cancellation.
If you expressly consent to immediate supply of Digital Content and acknowledge that you will lose your cancellation right once supply begins, you may lose the right to cancel once supply begins.
A model cancellation statement you may use is: I give notice that I cancel my contract for the service ordered. Please include the service ordered, order number, order date, name, email address used for the order, postal address if relevant, and the date of the request.
Schedule 2. Checkout acknowledgements
Where applicable, checkout may ask you to confirm that you have read and accept the terms and conditions, privacy policy and service description, and that placing the order creates an obligation to pay.
Where applicable, checkout may ask you to confirm that you are at least 18 years old and have legal capacity to enter into the contract.
Where applicable, checkout may ask you to expressly request that we begin providing a paid service during a 14-day cancellation period and acknowledge that proportionate payment may be due if you cancel after work has begun.
Where applicable, checkout may ask you to acknowledge that a fully performed paid service or immediate supply of Digital Content may affect cancellation rights.
Where applicable, checkout may ask you to acknowledge that you may choose to upload sensitive information and that AI and software tools may assist with extraction, classification, summarisation and drafting, subject to the privacy policy and these terms.
