Did Unibet or 32Red Fail to Protect You?
If you’ve experienced serious gambling-related harm—such as escalating losses, mental distress, or addiction—on Unibet or 32Red, you may be eligible to claim compensation. Both brands, operated by Kindred Group plc, were hit with a combined £7.1 million fine by the UK Gambling Commission in March 2023 for serious lapses in social responsibility and anti-money laundering controls.
What Went Wrong?
- Social Responsibility Failings
- 32Red allowed a customer to lose £36,000 in just one week without adequate warnings.
- Both brands carried out only superficial checks on customers showing clear signs of addictive behaviour.
- AML Deficiencies
- Financial triggers for money-laundering checks were set far too high, leaving operators blind to risk.
The regulator issued official warnings and mandated improvements across Kindred’s operations.
Could You Have a Valid Claim?
If you meet any of the following, you may have significant grounds to take legal action:
- Gambling disorder or psychiatric harm caused by loss of control
- Large losses without timely intervention or affordability checks
- Targeted promotions or profiling during vulnerable periods without proper consent
You may pursue compensation under:
- Negligence law for failing to prevent foreseeably harmful gambling patterns
- Data protection law for unlawful processing of personal data to actively encourage betting
- Breach of licence obligations due to systemic failures rather than isolated errors
What Compensation Might You Recover?
You could be entitled to:
- A refund of gambling losses linked to harm from Unibet/32Red’s failings
- General damages for psychiatric injury and emotional distress
- Special damages like therapy costs, lost income, or care expenses
- GDPR-based compensation for data misuse or breach of privacy
Through group claims, legal costs are shared, so even smaller losses may attract meaningful redress.
Why Member Complaints Alone Are Not Enough
While you can complain directly to Unibet or 32Red, internal processes rarely factor in legal liability for mental or data harms. The Gambling Commission’s fines show that serious systemic failings occurred—but these do not result in compensation for individuals. Formal legal claims, backed by evidence and organised through civil action, are the most effective route for justice.
How GamClaim.org Can Help You
At GamClaim.org, we stand apart from standard claims agents. Here’s how we work differently:
- We collaborate with top-tier legal experts specialising in gambling-related harm
- We group similar claims to spread legal expenses and amplify negotiating strength
- We treat every claimant seriously, no matter the loss amount
- We craft cases based on both personal injury law and GDPR violations, aiming for full and fair redress
This ensures that even relatively modest cases can benefit from strong legal support and serious negotiation.
Prefer to Manage Your Own Claim?
Our detailed eBook is designed for those who wish to self-represent:
📘 How to Claim Back Gambling Losses: A Guide for UK Players
It includes:
- Templates for data access requests, complaints, and pre-action letters
- Clear instructions on gathering evidence and structuring claims
- Insight into Unibet and 32Red’s recent regulatory breaches
- Practical steps to self-file or escalate claims to court
What to Do Next
If you’ve been affected by Unibet or 32Red’s failings—especially where gambling control, affordability, or data misuse were ignored—you may well have a viable claim.
✅ Try our Claims Checker to quickly see if you qualify
📘 Secure your copy of our self-help eBook today — gain the tools and confidence to act