Effective Date: 26 May 2025
This Privacy Policy explains how GamClaim.org (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website or services. We are committed to protecting your privacy and processing your data transparently and in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
If you do not agree with this Privacy Policy, please refrain from using our services.
1. Data Controller
The data controller for the processing of personal data is:
Association GAMSOL
Postfach
8001 Zürich
Switzerland
2. Personal Data We Collect
We collect the following categories of personal data:
2.1. Data Provided Directly by You
- Name, email address, and contact information
- Claim details, including information related to gambling activity
- Consultation notes and messages
- Payment information (via third-party processors)
2.2. Data Collected Automatically
- IP address and browser type
- Device information
- Usage data (e.g., page visits, session duration)
- Cookies (see section 7)
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis (revFADP / GDPR) |
|---|---|
| To provide and manage our services | Performance of a contract |
| To process payments | Performance of a contract |
| To respond to enquiries | Legitimate interests |
| To improve our services | Legitimate interests |
| To comply with legal obligations | Legal obligation |
| To refer you to legal professionals (with your consent) | Consent |
4. Data Sharing and Transfers
We may share your data with:
- Authorised legal professionals or expert witnesses (only with your explicit consent)
- IT and hosting providers who support our website (Hostinger, Amazon, Google etc)
- Payment processors (Squareup Europe Ltd)
- External consultants for legitimate business operations
We do not sell your personal data to data brokers or unrelated third parties. However, we may receive commercial benefit when we introduce your claim to a regulated legal partner.
5. Data Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal or regulatory requirements.
You may request deletion of your data at any time, subject to statutory retention requirements.
6. Your Rights
Under the FADP (and where applicable, the GDPR), you have the following rights:
- Access – You can request a copy of your personal data.
- Rectification – You can ask us to correct inaccurate data.
- Erasure – You can request deletion of your data (subject to exceptions).
- Objection – You may object to data processing based on legitimate interest.
- Data Portability – You may request your data in a structured, machine-readable format.
- Withdraw Consent – Where processing is based on consent, you can withdraw it at any time.
To exercise your data access rights, please open a support ticket.
7. Cookies and Analytics
We use cookies to enhance website functionality and understand usage patterns.
You may adjust your browser settings to block or delete cookies. However, doing so may impact the functionality of the Website.
We use Google Analytics for anonymous website usage analytics.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
9. Changes to this Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page and, where appropriate, notified to you via email. Please review the Policy periodically.
10. Contact
If you have any questions or wish to exercise your rights, please open a support ticket.
If you are dissatisfied with our handling of your personal data, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).