Privacy Policy
Last Updated: 9 December 2024
1. Introduction
Assocation GAMSOL ("GamClaim.org", "We", "Us", or "Our") is committed to protecting the privacy of our members and users ("You" or "Your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Swiss Federal Act on Data Protection ("FADP") and other applicable laws.
By accessing or using our services, you agree to the collection and use of your personal data as described in this Privacy Policy.
2. Data Collection
2.1 Personal Data We Collect:
We may collect and process the following personal data about you:
Identification Information: Name, date of birth, nationality, and copies of identification documents (e.g., passport, ID card).
Contact Information: Physical address, email address, and telephone number.
Financial Information: Bank account details, payment information, transaction history, and financial statements.
Account Data: Username, password, security questions, and service usage data.
Communication Records: Emails, messages, call recordings, and any other communications with us.
Technical Data: IP address, browser type, time zone setting, and location data.
2.2 Methods of Collection
We collect personal data through:
Direct Interactions: Information you provide when filling out registration forms, subscribing to our services, or communicating with us.
Service Usage: Data collected during your use of our services, including transaction and usage data.
Third-Party Sources: Information obtained from third parties such as GAMSTOP, SENSE, MOSES, and other partners.
Automated Technologies: Data collected automatically through cookies and similar technologies when you use our website.
3. Use of Personal Data
We process your personal data for the following purposes:
Service Provision: To deliver and manage our claims management services and other offerings.
Legal Compliance: To comply with legal obligations, regulatory requirements, and to respond to lawful requests from public authorities.
Communication: To send you service-related communications, notifications, updates, and marketing materials (where permitted by law).
Service Improvement: To analyze usage data and improve our services, website functionality, and user experience.
Security: To maintain the security of our website and services, including fraud prevention and risk management.
Enforcement of Terms: To enforce our Terms and Conditions and any other agreements.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, provided that your interests or fundamental rights do not override those interests.
Consent: Where required by law, we will obtain your consent before processing your personal data for specific purposes. You have the right to withdraw your consent at any time.
5. Disclosure of Personal Data
We may disclose your personal data to the following parties, in compliance with the FADP and other applicable laws:
Affiliated Partners: Banking partners, legal advisors, and other service providers involved in your claim or service provision.
Regulatory and Governmental Authorities: As required by law, regulation, legal process, or governmental request.
Service Providers and Contractors: Third-party vendors who assist us in operating our business, subject to strict confidentiality obligations.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the successor organization.
Professional Advisors: Our lawyers, auditors, and insurers for the purposes of obtaining professional advice.
We ensure that any third parties with whom we share your personal data are obligated to protect it in accordance with this Privacy Policy and applicable data protection laws.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside Switzerland that may not offer the same level of data protection. In such cases, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses: Implementing contractual clauses approved by the Swiss Federal Data Protection and Information Commissioner ("FDPIC") to protect your personal data.
Binding Corporate Rules: Ensuring that our affiliated companies maintain adequate data protection measures.
By using our services, you consent to the transfer of your personal data to countries outside Switzerland under these safeguards.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
Encryption: Securing data transmission using SSL/TLS encryption.
Access Controls: Restricting access to personal data to authorized personnel only.
Firewalls and Antivirus Software: Protecting our systems from external threats.
Regular Monitoring: Monitoring our systems for potential vulnerabilities and attacks.
While we strive to protect your personal data, we cannot guarantee its absolute security. You acknowledge that you provide your personal data at your own risk.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period may vary depending on the nature of the data and the purposes for which it was collected.
Legal Obligations: We may retain personal data to comply with legal, tax, or accounting requirements.
Disputes and Enforcement: We may retain personal data as necessary to resolve disputes, enforce our agreements, and protect our legal rights.
9. Your Rights
Under the FADP and other applicable data protection laws, you have the following rights concerning your personal data:
Right of Access: You have the right to request confirmation as to whether we process your personal data and access to such data.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data, subject to legal and contractual restrictions.
Right to Object: You have the right to object to the processing of your personal data for legitimate reasons.
Right to Restriction of Processing: You may request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact information provided in Section 15. We may require proof of identity before processing your request.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our services.
10.1 Types of Cookies Used
Essential Cookies: Necessary for the functioning of our website.
Analytical Cookies: Help us understand how you interact with our website to improve user experience.
Functional Cookies: Enable personalization and enhanced functionality.
Marketing Cookies: Used to deliver advertisements relevant to you and your interests.
10.2 Managing Cookies
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and performance of our services.
11. Marketing Communications
With your consent, we may use your personal data to send you marketing communications about our services and promotions.
Opting Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the emails or by contacting us directly.
Legitimate Interests: In certain cases, we may send you marketing communications based on our legitimate interests, provided that your rights are not overridden.
12. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website, with an updated revision date.
14.1 Notification of Changes
Significant Changes: If we make significant changes, we will notify you via email or through a prominent notice on our website.
Continued Use: Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
Email: support@gamclaim.org
Address (UK): Association GAMSOL, Office One, 1 Coldbath Square, London, EC1R 5HL
Address (CH): Association GAMSOL, Postfach CH-8702 Zollikon
16. Complaints
If you believe that we have violated your data protection rights, you have the right to lodge a complaint with the competent data protection authority:
Federal Data Protection and Information Commissioner (FDPIC)
Website: https://www.edoeb.admin.ch/edoeb/en/home.html
17. Language
This Privacy Policy may be provided in multiple languages. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.
18. Acknowledgment
By using our services, you acknowledge that you have read this Privacy Policy, understand it, and agree to its terms.