Bet365 is one of the largest and most recognisable gambling operators in the UK and globally. However, in April 2024, the UK Gambling Commission fined Bet365 £582,120 for significant failures in anti-money laundering (AML) measures and social responsibility protocols. These regulatory breaches have raised concerns about the company’s commitment to protecting vulnerable customers.
If you’ve suffered gambling-related harm while using Bet365, especially during periods of addiction or financial distress, you may be entitled to compensation for personal injury and data protection breaches.
Regulatory Action Against Bet365
On 4 April 2024, the UK Gambling Commission announced that Bet365 would pay £582,120 for AML and social responsibility failures identified during a compliance assessment in March 2022.
Social Responsibility Failures
- Customer interactions were frequently generic and not tailored to individual circumstances, rendering them ineffective.
- The Early Risk Detection System was not demonstrably effective in assessing the impact of interactions on customer behaviour.
- Bet365’s evaluation methods failed to ascertain whether customers understood the information or advice provided.
Anti-Money Laundering Failures
- Enhanced customer due diligence and know-your-customer (KYC) triggers were ineffective at managing money laundering risks.
- Bet365 failed to conduct financial sanctions checks on new customers before their first deposits.
- The company over-relied on customers’ annual self-verification of KYC information, such as identification documents.
The Gambling Commission emphasized that while these failings may not have been as severe as those at other gambling businesses, they were significant nonetheless.
Do You Have a Claim Against Bet365?
If you suffered gambling addiction, relapse, or significant losses while using Bet365, you may have grounds for a claim based on:
1. Negligence and Personal Injury
Operators are legally obligated to monitor customers for signs of problem gambling and intervene when necessary. If Bet365 failed to act despite clear indicators of harmful behaviour, leading to psychiatric injury (e.g., addiction, anxiety), you may have a valid personal injury claim.
2. Breach of Data Protection Laws
Under the UK GDPR and Data Protection Act 2018, companies must process personal data lawfully and transparently. If Bet365 used your data to profile your habits and target you with promotions during periods of vulnerability, this could constitute unlawful data processing, entitling you to compensation for distress and misuse of personal information.
What Compensation Could You Receive?
Successful claimants against operators like Bet365 may be entitled to:
- Reimbursement of gambling losses
- General damages for psychiatric injury
- Special damages for therapy, lost income, or recovery costs
- Data protection damages for misuse of personal data
Why Internal Complaints May Not Suffice
Submitting a complaint directly to Bet365 often leads to limited redress. Operators typically deny wrongdoing or offer generic responsible gambling tools. Industry ombudsman schemes do not consider claims for emotional distress, personal injury, or unlawful data use. Legal action remains the most effective route to proper compensation.
How GamClaim Can Assist
At GamClaim, we collaborate with top-tier legal partners experienced in gambling and data protection law. We group similar claims to reduce legal costs and enhance negotiation power. Our approach ensures every claim is treated seriously, building cases based on both personal injury and data privacy law to reflect the full scope of harm.
Prefer to Handle the Claim Yourself?
For those who wish to manage their claims independently, our downloadable eBook provides comprehensive guidance:
📘 How to Claim Gambling Losses: A Guide for UK Players
The guide includes templates for data subject access requests, complaints, and pre-action letters, along with step-by-step advice for assembling evidence and asserting your rights.
Start Your Claim Today
If you believe Bet365 failed to protect you or used your data unlawfully, you may be entitled to significant compensation. Even if you’re unsure, our free Claims Checker can help assess your eligibility.